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1 KANO Analysis -- Used to classify requirements into three categories: must-be (dissatisfiers), primary (satisfiers), and delighters (attractive qualities). KANO分析 -- 將顧客需求分爲三類：必須做到 （不滿因素），首要滿意因素（滿意因素）和高興因素（吸引顧客的特征）。